How do I order a key if the original is lost or broken?
Most people think of their high-street key copiers or local locksmiths when they need a new key cut. But what if you lose the original and don’t have a key to copy from? What if you cannot get out to the high-street?
The replacement key number is stamped on both the front of the lock and the original key for most office furniture locks (desks, filing cabinets, cupboards and lockers). If you type this number into the search bar on our home page you should get the replacement key in the post next day.
Sometimes the same number is stamped on different types of locks and keys. What if I type in my key number and I get a choice of different types of key?
There are 400 different keys in the “92” series and you need key number 235 – so on the original key it will have 92235. Each key from that range is cut slightly differently so only the key with the matching number will fit the lock. In this example you will need the very common metal filing cabinet key 92235.
It is a good idea to send us photos of your lockface if you are still not sure. We will be happy to identify the right key for you. You can contact us by email email@example.com.
Quantity discounts for larger orders (applies to common keys)
When you have a long list of our most common replacement keys that you need then you don’t have to type each key number when ordering online. Just email your list of various replacement keys to firstname.lastname@example.org and confirm the total quantity of keys required. Quantity discounts are automatically calculated for you.
Key Cutting Service
Replacing lost or broken keys NEXT DAY
We cut keys using the latest electronic and semi-automatic machines. Keys are cut according to the manufacturer’s own code with precision and are effectively the same quality as an original key. We process orders for hundreds of keys within a few hours. Small orders are usually dispatched immediately.
How do I order replacement keys ?
You need to provide us with the replacement key number which is usually stamped on the lock face and on the original keys. Type the key number (or the number from the lock) into the search bar on our home page www.lockdoctor.biz and when you click GO it will give you the most common types of key to choose from with examples that you can see for each type. If you are not sure then take a good photo or your key, a key of the same type, or a really good close up of the lockface. Email the photo to email@example.com and we will do our best to identify the right type of key to order. We can usually dispatch the same day.
- Registering online only takes a few minutes. Once this is completed you can order quickly and efficiently on the web. Our bespoke key search function allows you to find the keys you need in an instant. Just type the digits into the box, press GO and your keys can be added to your shopping cart ready for checkout.
- The checkout process is simple and effective, allowing you to have a separate delivery address from your invoice address facilitating third party deliveries.
- Our payment process works under SagePay integration, meaning that you can rest assured that your details are safe and secure when ordering online.
- If you already have an account with us then you can email spreadsheets with lists of keys, photos of the keys you need or Official Purchase Orders to firstname.lastname@example.org
- When you place an order you will always receive email confirmation. If you do not then please contact us to confirm that the order was successful and that we are processing it for you.
- All of our orders are sent out Royal Mail First Class unless otherwise requested, the majority of our orders should arrive next working day. This is not a guaranteed service and we would ask you to allow 7-10 working days for delivery. If you do need a guaranteed service, please contact us to see if our courier service is appropriate for your requirements.
If a key doesn’t work what should I do?
There are a few reasons why a key might not work. Our keys are usually original manufacturer’s keys or cut by computer to the manufacturer’s own codes so they tend to be very accurately cut to the information you have provided.
You can contact us by email (email@example.com) or by phone on 0844 332 0246. Please tell us the invoice number that the order relates to and your contact details (your name and post code is usually enough for us to get to your original order quickly).
Please double-check that you ordered the correct type of key and that the number on the key is the same as the number on the lockface (including any letters that appear there).
Please try the key with a little WD40 (especially if your lock is old or has not been in use for a while).
Does the key go all the way in but not turn? (This means that the right type of key was sent but it may be the wrong key number or a worn or broken lock.) In this case we will normally advise you to return the key with your lock if possible so we can repair or replace it (we try to do this free of charge wherever possible).
Does the key go part of the way in? If you have tried with WD40 but the key only goes in part of the way then there may be a broken key snapped off inside, or some other obstruction (I have found paper clips, pen lids, glue and match-sticks in locks that have have been sent in). If you think a new lock is needed then do take a really good close up photo and send it to us so we can identify the best replacement for you.
It is a good idea to send us photos of your lockface, the entire lock if possible and the keys (including any keys there that you think might help us to identify the problem) before returning any locks to us.
Please contact us for assistance and we will endeavour to resolve any issues.
With very few exceptions, keys are cut individually to the customers’ requirements and as such are not stock items. We are therefore unable to accept the return for credit of keys that have been incorrectly ordered, or are surplus to requirements. This also applies where ambiguous information is given at the time of ordering. At our sole discretion we may exchange incorrectly ordered stock keys. For stock items, a handling charge of 20% will be levied on goods “not required” or “incorrectly ordered“ or due to duplication resulting from a “confirmation” order not being marked to that effect. In most cases the customer is bears the cost of returning goods and we will only accept the return of goods within 30 days of the delivery date.
With well over 30,000 customers in the UK, we process a huge volume of orders and cannot cross check every item we receive. Due to our fast turnaround, we prefer not to receive any confirmation orders. On the rare occasions that goods have not been received within seven days, customers should contact the sales office. Where confirmation orders are sent not suitably marked, duplicated orders must be paid for.
FREQUENTLY ASKED QUESTIONS:
I am searching for the number but nothing is coming up on your website…
Ensure you are typing in the replacement key number from the lock face or the original key. Take out any spaces, and drop any other manufacturer names (e.g. “Bisley 92123” is just “92123”).
If you still can’t find what you need, just take a good photo of your lock or key and email that to firstname.lastname@example.org and we will do our best to help.
I ordered the wrong key number, how do I go about getting the correct one?
Please email email@example.com with a good picture of your lock face (where the key goes in) and we will do our best to identify the correct key for you. Please quote your invoice number on the email and on the compliment slip when you return the keys.
When will my keys arrive?
Where possible we dispatch all orders received before 3pm on the same day. You should usually receive your keys next working day, depending on the post in your area. Click here to track the status of your orders by logging in.
I need to get a copy invoice for my recent order, can you send me one?
Copy invoices can be obtained by emailing firstname.lastname@example.org. Quote your invoice number or purchase order number to ensure it is dealt with speedily.
For all other account related queries, please do email email@example.com.
How do I order a new replacement key for my desk?
The replacement key number is stamped on the front of our locks. Type the key number (including any letters e.g. FM123) into our search bar at the top of the page and when you hit enter it should take you to the key that you need.
Here is a link to browse common desk keys available next day
I typed in the number from my lock but there is more than one to choose from, which one should I choose?
If you don’t recognise the type of key you need from the examples on our website, then take a good photo with your phone of the front of the lock and email to firstname.lastname@example.org and we will do our best to identify the right type of key to order.
I typed in my number, but nothing comes up.
Ensure you are typing in your whole key number without any spaces. Take out any manufacturer names (i.e. “L&F 18 123” will just be “18123”).
If you still can’t find what you are looking for, just email a picture of the existing key, or the lock face if the key is missing, to email@example.com and we will do our best to help.
On one side of the keyhole it says 18 but on the other side is 3 more numbers. Which type of key do I need?
There are two main types of office furniture key that use the range 18001-18999.The most common type is the L&F England range. On the original key the full key number is stamped, e.g. 18123. But on the lock face the replacement key number might be stamped 18 on one side and 123 on the other, or in some cases just 123.
Take a look at this info graphic of the difference between the 18 series.
I’ve got loads of desk keys and filing cabinet keys to order, can I email you the list I have or do I need to type in each key number on your website?
Email over your list of replacement keys and we will take it from there – Email a list of keys
How do I order a new lock for my desk?
Please find a link to the most common desk locks needed in the UK. If you’re not sure which one you need than take a good photo with your phone and email it over to us so that we can do our best to help.
How do I get the broken key out of the lock?
If you have broken a key inside the lock, try oiling the lock and make sure that the cylinder is turned to the “key out” position. If you still cannot pick the key out, then take a good photo and we will assess the situation and advise accordingly.
On one side of the keyhole it says 18 but on the other side is 3 more numbers. Which type of key do I need?
There are two main types of office furniture key that use the range 18001-18999.The most common type is the L&F England 18 Series range. On the original key the full key number is stamped, e.g. 18123. But on the lock face the replacement key number might be stamped 18 on one side and 123 on the other, or in some cases just 123.
Can you tell which type of key I need to order from the number on my lock?
In most cases the range of key numbers that appear on the lock face or on the key will be enough for us to determine which keys to send you. Normally, you can just type in the replacement key number (e.g. FM123).
Here is a link to the most common types of desk keys. If you order before 3pm we should be able to get the order in the post on the same day.
There are two different numbers stamped on the front of my desk lock, please advise how to order the right key?
Normally the number stamped on the front of the lock is the replacement key number, but sometimes the replacement key number might also include letters or two sets of numbers. If you take a good photo and email that over to us then we should be able to identify the type of key you need.
I’m going away and need to lock my valuables in my desk at work. Which type of desk lock should I order?
The common desk drawer lock to retro fit is the KM5880 desk lock and you can have a look at a selection of the most common desk locks here
Filing Cabinet Keys
I need to order new keys for my filing cabinet. Can you post the keys I need today if I give you the number on the front of the lock?
Yes sure. Type your key number into the search bar on our homepage at lockdoctor.biz, and select your key from the selection. If you are unsure which one is yours then email us a good photo of the lock face or the key and we will advise further.
Click here to browse the most common filing cabinet keys used in the UK.
You can also send us your official purchase orders to firstname.lastname@example.org, or fax it to us on 0844 332 0247.
I need to get new keys for my filing cabinet but I’ve lost the original keys, how do I order new ones?
Click here to browse the most common filing cabinet keys used in the UK.
Or just type in the number (e.g. 344) into the search bar and click go to search our wide range of keys. If you are not able to tell which key you are after, just email us a good photo of the lock face or the key and we will do our best to assist.
Filing Cabinet Locks
How do I order a new lock for my filing cabinet?
Please find a link to the most common filing cabinet locks needed in the UK. If you’re not sure which one you need than take a good photo with your phone and email it over to us so that we can do our best to help.
My old filing cabinet lock is broken. Please let me know which one is best to replace it?
Please find a link here to the most common types of filing cabinet locks in use today. If you are unsure which one to order, just email us a good picture of your old/broken lock to email@example.com and we will do our best to help.
I’m a site manager and I need to order a long list of replacement keys. Do you provide a discount for large quantity orders?
Our most common locker keys in the UK range from £2.95 for the single key, down to £1.40 for 200+ keys. Just email your list of keys and locks to firstname.lastname@example.org and ask for a quote.
I am a site manager and I need to replace a whole load of keys and locks for the banks of lockers I manage. What do I do next?
For quick turnaround and a possible trade discount email the list of keys to email@example.com. We can work straight off the list so just email the list to us and we will take it from there.
You can also send us your official purchase order and we can send out the keys on invoice.
My CC key has a black plastic head but your picture doesn’t show one.
Sometimes, the manufacturer supplies these keys with a plastic fob. These have been a common cause of the key snapping in the lock. Our CyberLock CC Series range uses a solid piece of steel, for added reliability and quality.
All of my locker key numbers start with CC, can you supply that type of key?
There are two common types of keys starting with CC.
If yours has a black plastic head, please click the link for the CyberLock CC Range.
The Cyber Lock Range is from CC0001 to CC0999. Sometimes the CC will be stamped below the actual number. It will always start with a 0.
If you are unsure which key you need, send a picture of your lock face or key to firstname.lastname@example.org.
It usually takes 10 days for me to get replacement keys, how long does it take from you?
We supply over 100,000 keys and locks next day. Where possible, we get all orders out on the same day if it received by 3pm either by 1st Class Royal Mail or courier.
There is no number stamped on the lock face, can you help?
Sometimes manufacturers streamline their processes and don’t stamp the key number on their lock faces, thus saving money. We may be able to supply replacement keys for these cheaper locks, if we could see a picture of the lock face or the key. Please email a picture to email@example.com and we will advise further.
I need to order a lot of locker locks. Do you offer quantity discount?
We can offer discounts for large orders of over 100 locks or more off the list price. Email firstname.lastname@example.org with your query, and we will produce and send you a voucher to use at our online checkout.
The arm on the back of my locker lock has snapped off, do you supply the arm on the back?
The cams on the back are what holds the lock into place. It sounds as if you may need to replace your locker lock entirely, and with our range of locker locks starting from £6.45 you will also get 2 new keys.
We also supply the cams for the back of the locks if you feel you can repair it yourself, or need to change its length. Browse our range of cams for locker locks here.
I am a site manager at a school and I need to order over 100 locks, do you offer any discount?
Just email your query to email@example.com and we will get straight back to you with your wholesale discount. At various times we run promotions on our best ranges of keys and locks. Be sure to follow us on the buttons below to ensure you don’t miss out.
I manage large banks of lockers. Do you have a master key that will work for me?
As long as you have mastered locks, we should be able to supply master keys next day. Just type in your key number to the search bar, and find the master key in the related products
If you can’t find your master key, just take a good photo of the existing key, or the lock face if the key is missing and email that to firstname.lastname@example.org.
Click here to browse our full range of master keys.
My Garran Master Key isn’t working on any of my Garran locks over G6000. What should I do?
For some ranges there may be two master keys. For the Garran Series, if your locks are ranged G1001-G5000 you need an M21A. For the range G6001-G9999 you may need the M21B.
What does keyed alike (KA) mean?
Keyed Alike (KA) means that the locks all work with the same key. Keyed Alike locks are common with site managers, as it allows them to have access to multiple entry points carrying only one key.
You can order keyed alike padlocks by ensuring it says Keyed Alike or KA in the title on our padlocks page.