Privacy & cookies policy

Privacy Policy

Lock Doctor Services Ltd is committed to safeguarding your privacy. Please read the following privacy statement to understand how your personal information will be treated when you use or register on the LockDoctor.Biz site, speak to a member of our customer services or otherwise interact with us.

What personal information do we collect?

Lock Doctor Services collects personal information from you when you provide it to us directly, or through your use of our website, for example:

  • Information about yourself and the company you work for, when you register for an account with us. This may include your name and contact details, your company name and company details, information about your role in the company, and how you heard about the site.
  • Transaction, billing and delivery information, if you make a purchase with us or contract for one of our solutions or services.
  • Records of your interactions with us, e.g. if you send email feedback to our website, ask a technical question, report a problem or otherwise contact us. Please note that if you telephone us, we may record the call for compliance, quality and staff training purposes.
  • If you respond to one of our customer surveys or enter into a competition.
  • If you interact with one of our sales agents, for example at a trade counter, trade show or customer premises.
  • We may also record certain details of how you use our website, such as the website you came from or are going to, your device’s unique ID, your IP addresses and operating system, adverts you click on, products you search for, products you purchase, and information you download. Marketing emails we send you may also automatically detect whether you have received or opened the email or clicked on a link in our marketing materials. We use this information for our own performance measurement, but also so that we can tailor our promotional messages and advertising to you.


How does Lock Doctor Services use my personal information?

Depending on how you use LockDoctor.Biz, your interactions with us, and the permissions you give us, we will use your personal information for the following purposes:

  • To fulfil your order and/or provide you with the services you have contracted for.
  • To maintain your online account with us.
  • To manage and respond to any queries or complaints to our customer service team.
  • To personalise LockDoctor.Biz to you and show you content we think you will be most interested in, based on your account information, your purchase history and your browsing activity.
  • To improve and maintain LockDoctor.Biz and monitor its usage.
  • For market research, e.g. we may contact you for feedback about our products and services.
  • To send you marketing messages and show you targeted advertising, where we have your consent or are otherwise permitted to do so.
  • For security purposes, to investigate fraud and where necessary to protect ourselves and third parties.
  • To comply with our legal and regulatory obligations.

We rely on the following legal bases, under data protection law, to process your personal information:

  • Because the processing is necessary to perform a contract with you, or take steps prior to entering into a contract with you (e.g. where you have made a purchase with us, we use your personal data to process the payment and fulfil your order).
  • Because it is in the legitimate interests of Lock Doctor Services and your company, where you are submitting orders on your company’s behalf.
  • Because we have obtained your consent (e.g. where you contact us with a query, where you add optional information to your account profile, or if you consent to receive marketing from us).
  • Because it is in Lock Doctor Services’ legitimate interests as an e-commerce provider to maintain and promote our services. We are always seeking to understand more about our customers in order to offer the best products and customer experience. We use information about you to tailor your view of LockDoctor.Biz, to make it more interesting and relevant in respect of the products and offers on view.


With whom does Lock Doctor Services share my personal information?

Lock Doctor Services needs to share information with certain selected third parties in order to operate our business:

  • Service Providers: We provide information to our service providers acting on our behalf (for example to companies that provide digital marketing services like product recommendation, statistical analysis, business & operational insight, website optimization), as well as to those third parties involved in the delivery chain (for example freight forwarders, couriers and delivery companies).
  • Government Authorities: Where you order is due for delivery outside the UK, we may need to share information with customs authorities both in the UK and in the country of destination. We may also share personal information with law enforcement or other governmental authority, e.g. to report a fraud.
  • Credit & Fraud Checking: We may share information with credit reference agencies and with third parties engaged in fraud prevention and detection.
  • Media: From time to time, we may release aggregated and anonymised marketing statistics to business partners, or may use these in press releases, advertising, or published reports. We would only personally identify you or any other customer in such press releases, advertising, or reports with your prior consent.

We may also disclose personal information in cases where we believe the disclosure is necessary to protect the rights, property or personal safety of Lock Doctor Services, our customers, employees or the public, or where we are otherwise legally permitted to do so.


Where does Lock Doctor Services store my personal information, and how long for?

We keep your personal information for as long as we need it for the purposes set out above, and so this period will vary depending on your interactions with us. For example, where you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing, tax and warranty purposes. We may also keep a record of correspondence with you (for example if you have made a complaint about a product) for as long as is necessary to protect us from a legal claim. For more information about the duration of cookies please refer to the cookie policy.

Where we no longer have a need to keep your information, we will delete it. Please note that where you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future.


What does Lock Doctor Services do to protect my personal information?

We always aim to deliver the highest level of service and security to our customers and LockDoctor.Biz has been specifically designed with security in mind.

In order to ensure the security and protection of your personal details whenever you submit any sensitive information such as credit card number and account details, we use the following security methods:

  • 128 bit Secure Sockets Layer (SSL) encryption – the latest technology to encode and protect your data – which is your guarantee for a safe and secure transaction.
  • Your LockDoctor.Biz Account Information is password-protected so that you and only you have access to this personal information. You may edit your LockDoctor.Biz Account Information by using your LockDoctor.Biz user name and password and by clicking on the Update My Details button on your home page navigation bar. We recommend that you do not divulge your password to anyone. We will never ask you for your password in an unsolicited phone call or in an unsolicited email.


How does Lock Doctor Services use my personal information for marketing?

Unless you opted-out during your account registration and purchase, Lock Doctor Services may send you emails regarding products and services. In addition, we may occasionally send you direct mail about products that we feel may be of interest to you.

It is likely that some or all of these marketing messages may be tailored to you, based on what we know about you and/or your company, for example from your Online Profile, your previous searches and browsing history on LockDoctor.Biz, and your purchase activity.

If you no longer want to hear from us, at any time you can:

  • Edit your preferences in the ‘My Profile Update Details’ area of My Account, which you can access anytime through the link in the navigation bar.
  • Unsubscribe from emails by clicking on the link in each email
  • Email us at: admin@lockdoctor.biz

You may also see adverts for Lock Doctor Services on third party websites, including on social media. These adverts may be tailored to you using cookies (which track your web activity, to enable us to serve adverts to customers who have visited LockDoctor.Biz).

How can I access, update, correct or delete my personal information?

You can view and edit your Personal Profile information at any time by clicking on the ‘My Profile -Update Details’ section in My Account, which you can access anytime through the link in the navigation bar.

If you have forgotten your password, or have any other problems accessing LockDoctor.Biz, please contact Customer Services on 0844 332 0246.

If you have a query regarding your personal information which you cannot resolve via your Online Personal Profile, please contact us using the details below. Under UK data protection law, you have the right to access (including in a machine-readable format), correct, and request the erasure of your personal data, and we will comply with any requests to exercise these rights in accordance with applicable law. Please be aware, however, that there are a number of limitations to these rights, and there may be circumstances where we are not able to comply with your request.


Cookies

Lock Doctor Services uses cookies and similar technologies to provide the functionality of LockDoctor.Biz, improve website, and to personalise LockDoctor.Biz. For more information about cookies, please read our Cookie Policy.


Contact Us

For questions regarding this privacy notice or how we use your personal data, please email admin@lockdoctor.biz.

You are also entitled to contact the UK Information Commissioner’s Office if you have any questions or concerns regarding your personal information.


Updates to this Privacy Statement

We may change this privacy statement from time to time in order to reflect changes in the law, regulatory guidance or our data privacy practices in compliance with the law. When this happens and where required by law, we will provide you with a new or an updated notice detailing how the use of your personal information is changing and, if necessary, obtain your consent for the further processing.

Cookie Policy

This website uses cookies to distinguish you from other users of the website. This helps us to provide you with a good experience when you browse our website and also allows us to improve the website.
By continuing to browse the website, you are agreeing to our use of cookies as set out by this policy.

1. Information about cookies
A cookie is a small file of letters and numbers that, if you agree to their use, is stored on your browser or the hard drive of your computer or device. They contain information that is transferred to your hard drive.

The cookies that we could use can be split into the following categories:

• Necessary cookies. These are cookies that are required for the operation of the website. They include, for example, cookies that enable you to log into parts of the website.

• Analytical cookies. These cookies allow us to recognise and count the number of visitors to the website and to see how they move around within the website when they are using it. This helps us to improve the way the website works, for example, by ensuring that users are finding what they are looking for easily.

• Third party cookies. These are used to third parties (such as Google) to enable their services to work, for example Google Captcha on forms or Google Maps. Some third parties use their cookies for advertising purposes. We have no control over these cookies and provide a link to the third party’s privacy policy, where you may have the option to opt-out of their data collection.

2. The cookies we use
We use the following cookies:

Category Cookie Name Purpose
Necessary Cookies PHPSESSID Necessary cookies enable core functionality. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences.
Necessary Cookies cookiesAccepted Necessary cookies enable core functionality. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences.
Necessary Cookies cookiesAcceptedAnalytics Necessary cookies enable core functionality. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences.
Necessary Cookies cookiesAcceptedSagePay Necessary cookies enable core functionality. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences.
Necessary Cookies cookiesAcceptedWooCommerce Necessary cookies enable core functionality. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences.
Necessary Cookies woocommerce_cart_hash Necessary cookies enable core functionality. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences.
Necessary Cookies woocommerce_items_in_cart Necessary cookies enable core functionality. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences.
Necessary Cookies wordpress_logged_in_ Necessary cookies enable core functionality. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences.
Necessary Cookies wordpress_sec_ Necessary cookies enable core functionality. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences.
Necessary Cookies wordpress_test_cookie Necessary cookies enable core functionality. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences.
Necessary Cookies wp_woocommerce_session_c9058c0ec57ea391db35ed00661219d8 Necessary cookies enable core functionality. The website cannot function properly without these cookies, and can only be disabled by changing your browser preferences.
Analytical cookies '_ga', '_gat', '_gid' Used to see how our website users navigate the site
Shopping Cart 'woocommerce_cart_hash', 'woocommerce_items_in_cart', 'wordpress_logged_in_', 'wordpress_sec_', 'wordpress_test_cookie', 'wp_woocommerce_session_[reference number]' Used by the website to provide the website shopping facility
Sagepay 'JSESSIONID', 'NSC_WJQ-[reference number]' Used by the website to provide payment facility through SagePay

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

3. How you can block cookies
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies.
However, please be aware that blocking cookies may affect your ability to use the website. In particular, you may not be able to access all or parts of the website or use the functionalities contained on it.